Q. Four weeks ago (before I discover your site) I ordered
Fabao 101 products from another vendor who claimed they were one of your distributors. The
product I got does not look quite like the product picture in this web site and it smells
like some kind of fragrance, is it normal?
A. No, this product does not contain any added
fragrance. It is important to point out that there are vendors out there who try to take
advantage of Fabao 101's brand and claim that their products are equivalent to Fabao 101.
According to a
recent report from CBS MarketWatch.com
" All that glitters online may not be gold - or even
real. In fact, one trademark-policing firm is estimating as many as 8 percent of Web sites
selling Gucci, Rolex and Mont Blanc-branded product are selling fakes.
Brandy Thomas, CEO of Cyveillance in Arlington Va., says
shoppers should deal only with Web sites whose names they know. Furthermore, he told
CBS MarketWatch.com in an interview, "know that if a price is too good to be
true, it probably isn't." More advice: read the fine print on Web sites.
"Sometimes they'll say that what they are selling is a 'replica' or a
'look-alike.'"
Q. I was told some 101 products in the market are
counterfeits. How can I make sure that I get the genuine product if I buy it from other
sources (local stores, for example)?
A. Before making purchase, it is very important that
you do the following:
1) Ask the vendor to show you a copy of "Certificate of
Authenticity".
2) Ask for Return Policy in
writing. All distributors are required to provide Money Back Guarantee.
Do not do business with vendors who do not provide money back guarantee.
If you believe what you
purchased may be counterfeit, please email the manufacturer at: counterfeit@101corp.com.
You may want to visit our main web site for a list of
the authorized dealers, the web address is: http://www.101corp.com/feedback.html.
Q. Are you trying to say with your 30 day money back
guarantee that results can be seen within 30 days? Can you explain the circumstances and
steps for getting my money back? How long does it take before I receive my order?
A. Result varies with individual. One of our customer
got result within only 10 days, some took as long as six months. On average, it took most
people about eight weeks to see the result. Our money back guarantee is only one aspect of
our commitment to customer's satisfaction.
Your money back is 100% guaranteed: if you are not fully
satisfied with our product, simply return the products within 30 days by UPS, we will send
you a check or credit your credit card account within 6 business days after we receive
your return.
Return Procedure:
Ship back the product with the invoice to any one of the following locations:
Canada
Folica, Inc. (formerly "Pan State Health
Products, Inc.")
1081 East 63rd Avenue
Vancouver, B.C., V5X 2L2. Canada
888-919-HAIR
888-919-4247 (toll-free, 24 hours, 7 days a week)
Fax: (604)322-6089
USA
Folica, Inc.
666 Plainsboro Road, Suite 1285
Plainsboro, NJ 08536, USA
888-919-4247 (toll-free, 24 hours, 7 days a week)
Guangzhou
Folica, Inc.
Suite 3919, Tian He Da Sha
#133-183 Ti Yu Xi Road
GuangZhou, China 510620
+86(20)8750-9540, Fax +86(20)8758 0426
You do not need to obtain return authorization number for
product return. But please be sure to enclose the invoice with your return.
For delivery schedule, please see How to Order
Section.
Q. Does this product have any smell?
A. Our products are made from plants, they smell just
like typical herbal products, but no unpleasant odor.
Q. Will Fabao make my hair look greasy?
A. No, this natural product is a thin lotion, and it does not
contain any lipid-like ingredients.
Q. What is SSL? Is online order safe?
A. Our Web server is a secure server because we have
implemented SSL technology and Firewall. SSL stands for Secure Sockets
Layer, it is a encryption protocol used to transmit sensitive information
over the internet.
All online transactions at Fabao.com are handled
with industry-standard SSL encryption.
When you enter your credit card number into the order form, it is transmitted across the
Internet in an encrypted (scrambled) form, then decoded when it gets to us.
For added security, we also encrypt the credit card number when it is stored on disk. We
do not leave customer information on the web server.
If you are not the kind of person who worries about being hit by lightning as you're
crossing the street, you probably don't have to worry that your credit card number will be
intercepted on the way to a secure Web site. According to CNN,
"The prevalent opinion...is that on-line credit card use is actually no riskier
for consumers than traditional "low-tech" transactions."
None of our customers has reported fraudulent use of a credit
card as a result of purchases made at Fabao.com. All of your transactions at Fabao.com are
covered by our security guarantee (Please refer to our Guarantee
Section):
- Our secure server software encrypts all of your personal
information including credit card number, name, and address, so that it cannot be read as
the information travels over the Internet.
- In the event of unauthorized use of your credit card, most
banks either cover all the charges that result from the unauthorized use or may limit your
liability to just $50.
- If your bank holds you liable, Fabao.com will cover your
liability up to $50 provided that the unauthorized use of your credit card resulted
through no fault of your own from purchases made at Fabao.com.
Q. I live in Australia, how can I order from you?
A. We ship all over the world. You can:
1) order online using our secure server.
2) call our Order Fulfillment Center: +1 (920)-
490-7426 (24 hours, 7 days a week) or +86(20)8750-9540 (Asian regions).
3) fax your order to (604)322-6089 or (609) 799-2827 or
+86(20)8758 0426
4) Send mail-in order
form.
we do not accept personal check for international order.
Payment by Money Order must be in US fund. For international order, using credit card is
the fastest way to complete your order.
More questions? need more information? Please contact
our product specialists, we are here to answer your questions.
Online customer service representatives
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© 1995-99
Beijing Zhuangguang 101 Corp.
All copy and claims are valid in Germany, Canada, Japan, United Kingdom, China, Hong Kong,
France, Italy and Australia
Product, packaging and shade offerings may vary by country.
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