"Our customers deserve - and will get from us - nothing less than unsurpassed service."  Katharine, Customer Services Team   Click here to chat with Katharine now. (M - F 9:00 am - 5:00 pm EST)

	Shipping Charge		Money Back Guarantee		Security Guarantee
	Sales Tax		Damaged Shipment		Return Procedure
	Best Price Guarantee		Privacy Policy		Order Tracking
	Payment options		Help		About Us

Same Day Shipping on orders received by 4:00 p.m. EST

We offer flat rate for all shipments. All shipments are mailed in plain packages: no indications of contents will appear outside the package. Free UPS shipping for order over $150.00 (USA only).
U.S.: Standard delivery (UPS Ground):$4.00, delivered within 4 - 7 business days from the receipt of order. Express delivery: $15.00, 2 to 3 business days.
International: Airborne Express delivery: US$22.00 (exact transit time will vary with destination, normally within 3 - 4 business days).

Customs Duty for International Order (outside Canada or United States)
Some customers from outside Canada or United States requested that we declare their shipments as "gift" with a value of US$20.00 to avoid high duties in some countries. Please let us know if you want your shipment to be declared as such.

No Sales Tax will be collected (except for shipments to New Jersey).

Welcome! This page explains how to get around here, and how to order items.

Buying from our web sites are easy and secure. You don't have to fill out a registration form or download software to shop here. And when you place an order, you can feel confident that your credit card information is protected by our secure server.

As a test, try going to https://www.microsoft.com. If you can't connect securely to Microsoft either, then

• You have a very, very old browser, in which case you should upgrade.
  
• Or you are behind a corporate firewall that won't allow secure connections. Ask your network administrator to fix it, or order from home, or call our order fulfillment center, live operators are available 24 hours a day, 7 days a week.

For any question or concern, please contact Customer Service.

We will not be undersold! If you find the identical product elsewhere, within 10 days of purchase, for a lower price including shipping, we will match the price or gladly refund the difference. Simply fax a copy of the catalog page or advertisement to (604)322-6089 attn: Customer Service Price Check Department.

We offers only fine quality merchandise. We believe that you will be completely satisfied with all of your purchases and we want to ensure that you have a satisfactory shopping experience. Therefore, if you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will:

• issue you a store credit for 110% of the purchase price, or

• replace the merchandise, or

• credit the purchase price to your original credit card account (credit card order) or send you a check (order with check or money order). Shipping and handling charges are not refundable.

We want to make your shopping experience as easy and safe as possible. Please contact our Customer Service Department with any additional questions or concerns you may have.

If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of your merchandise.

Please ship back the products along with your invoice to one of the following locations:

Canada
Folica, Inc. (Formerly "Pan State Health Products, Inc")
1081 East 63rd Avenue
Vancouver, B.C., V5X 2L2.
Canada
888-919-4247 (toll-free, 24 hours, 7 days a week)
888-919-HAIR
Fax: (604)322-6089

USA
Folica, Inc. (Formerly "Pan State Health Products, Inc")
666 Plainsboro Road, Suite 1285
Plainsboro, NJ 08536, USA
888-919-4247

Guangzhou
Folica, Inc. (Formerly "Pan State Health Products, Inc")
Suite 3919, Tian He Da Sha
#133-183 Ti Yu Xi Road
Guangzhou, China 510620
+86(20)8750-9540, Fax +86(20)8758 0426

You do not need to obtain return authorization number for product return. But please be sure to enclose the invoice with your return.

None of our customers has reported fraudulent use of a credit card as a result of purchases made at our web sites. All of your transactions at our web sites are covered by our security guarantee:

1. Our secure server software encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
2. In the event of unauthorized use of your credit card, most banks either cover all the charges that result from the unauthorized use or may limit your liability to just $50.
3. If your bank holds you liable, we will cover your liability up to $50 provided that the unauthorized use of your credit card resulted through no fault of your own from purchases made at our web sites.

All online transactions at our web sites are handled with industry-standard SSL encryption.

When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us.

For added security, we also encrypt the credit card number when it is stored on disk. We do not leave customer information on the web server.

If you are not the kind of person who worries about being hit by lightning as you're crossing the street, you probably don't have to worry that your credit card number will be intercepted on the way to a secure Web site. According to CNN,

"The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional "low-tech" transactions."

We order products online all the time, both as a company and as individuals. When we use a credit card to buy something online, we feel at least as safe as we would using one in a store or restaurant.

We accept VISA, MasterCard, Discover, American Express, Money Order and Personal Check. Personal Check must be in US fund and drawable in a US bank.

For your protection, please do not sign for merchandise until you inspect for damage. We make every effort to prevent shipping damage, however, please keep the original shipping carton and take the following important steps if there appears to be shipping damage:

1) Quickly contact your local Airborne Express or Postal office for a Damage Inspection report.

2) Request that Airborne Express or Postal office return the merchandise to the address listed on the package. Please do NOT return the merchandise yourself. This may delay your reorder or credit.

3) Please feel free to call or email our Customer Service Department with any further questions.

We have adopted a set of information management guidelines which serve as the basis for our customer relationships. These guidelines have been developed with the recognition that Internet technologies and underlying business models are rapidly evolving.

We are committed to the highest levels of privacy for our customers' information. Whether we gather your personal or corporate information on the Internet, or by other means, we pledge:

• We ship your order with plain packages, no indication of contents will be shown on the packages.

• Not to sell, giveaway, or otherwise communicate your personal or corporate information to any other persons or companies;

• To use your personal information to provide you with information or material which you requested;

• To provide you, the customer, with the opportunity to remove your information from our database, at your request.

To request a change of information, send e-mail to Customer Service. This information will only be sent to the e-mail address on file for the subscriber name associated with it.

Corporate Address Beijing Zhangguang 101 Corporation No.725 Jinsong Xikou,Chaoyang District, Beijing, China International Distributors: Canada Folica, Inc. 1081 East 63rd Avenue Vancouver, B.C., V5X 2L2. Canada 888-919-4247 (toll-free, 24 hours, 7 days a week) 888-919-HAIR, Fax: (604)322-6089 USA Folica, Inc. 666 Plainsboro Road, Suite 1285 Plainsboro, NJ 08536, USA 888-919-4247 (toll-free, 24 hours, 7 days a week) (920) 490-7426, Fax: (609) 799-2827 Hong Kong Pan State Health Products, Inc. # 2914 Yiu Lok House, Yiu Tung Estate, Shaukiwan, Hong Kong +86(20)8750-9540, Fax +86(20)8758 0426 Guangzhou Folica, Inc. Suite 3919, Tian He Da Sha #133-183 Ti Yu Xi Road GuangZhou, China 510620 +86(20)8750-9540, Fax +86(20)8758 0426

BY EMAIL: Customer Service: - - - - - - - - - - -service@Fabao.com Sales and Marketing: - - - - - - - - - -sales@Fabao.com Administration: - - - - - - - - - - -- - - admin@Fabao.com MIS- - - - - - - - - - - - - - - - - - - - - - - -mis@Fabao.com Webmaster - - - - - - - - -- - - - webmaster@Fabao.com Other Inquiry - - - - - - - - - - - - - - - - - info@Fabao.com

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© 1995-99 Beijing Zhuangguang 101 Corp, Inc.
All copy and claims are valid in Germany, Canada, Japan, United Kingdom, China, Hong Kong, France, Italy and Australia
Product, packaging and shade offerings may vary by country.